Backing every SSI product, our highly rated support team stands
ready to provide telephone consultation and support. Customers can
choose from a variety of value added support contracts that come
with response and resolution time guarantees!
Most calls to support are resolved by our telephone consultants
on the first call. Problems that require further investigation are
routed to our product development and systems integration groups.
These technicians can remotely access your system to perform diagnostics
and apply fixes. While on your system we proactively check to ensue
all the latest program patches have been applied to your software.
All customer calls are logged into our call tracking system. This
system allows SSI to monitor progress and automatically escalates
issues to the management team when certain time thresholds are exceeded.
Support Available on the Web
Customers can directly access our call tracking system to ask questions
or track outstanding issues. Our eGov line of products allows users
to access our Support with a click of a button from any of the
menu screens.
We know how busy you are, and have established a support team that
is knowledgeable, accessible, and dedicated to keeping your system
running in top form. |
